Generally, it takes about 1 week for your work to be created and you will receive your purchase in 2 - 4 weeks after order is placed. For quantity order, please contact us at pangitamine@gmail.com to confirm the accurate time frame.

The works are packaged by Senroart and follow a standardized packaging process.

Ships in a tube(Only canvas) item will arrive rolled in a quality Hard paper tube. This method is especially safe for oversized works, and provides lower shipping costs as well.

Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.Ships in a cardboard box(Small-size artwork with stretched/framed) item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to our very high standards.

Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from Senroart to your home.Ships in a crate(Large-size artwork with stretched/framed) item will ship in a wooden crate. Large artworks are shipped in a very sturdy crate that is built for shipping art all around the world.

The crate will contain packaging materials that meet our strict guidelines to keep it firmly in place during its journey and will be tightly sealed together.

Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact pangitamine@gmail.com and we will do our best to accommodate you.

Yes, as long as the item has not been shipped. Please contact pangitamine@gmail.com or log into your account if you need to cancel your order.

Currently, our main markets are home enthusiasts, art lovers, and more in the United States, Australia, and in any case, to all countries where our delivery company operates!

We use DHL, FedEx, UPS and TNT.

No matter the destination, we always provide free shipping service to provide the greatest benefit for art lovers.

It depends on where you are. Pure hand-drawing time: 1-2 weeks by 100% Handcrafted. Shipping time: Generally 7-16 days by FedEx/DHL. USA: 5-9 business days. International: 10-20 business days. Delivery details will be provided in your confirmation email.

Absolutely! Senroart organizes and ensures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

We will deliver to the address you gave on your order. Generally, we set the delivery date with the person who will receive the work and whose name you gave. If it’s a surprise or a present, let us know!

Hassle-free returns and exchanges.

Return it for a FULL refund or get a replacement just as easy as you purchase it.

We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact pangitamine@gmail.com. Please see the Return and Exchange Policy for details.

Once we receive the returned items, it will take up to 3 business days for us to process the refund.For PayPal account holders,up to 3 business days for the transaction to appear on your PayPal accountFor credit card refunds.between 7-14 business days for the transaction to be completed.

We pack all paintings in strong Paper tube very carefully, normally it arrives safely.

However, sometimes, it might arrive damaged, so, VERY IMPORTANT! Unpack the package in front of the courier, if it's damaged, please follow the below STEPS:

Please ask courier man to write “the item is damaged/broken” or something like that on the waybill. You can keep your package after you and courier man both confirm the damages.

Please take photos of the broken package (every side of it) and damages on painting to me, Let me deal with courier companies and will arrange to deliver a new painting immediately.

If courier man just leave package at your door, there is no way you can confirm damages in front of courier man, please ignore NO.1, do No.2 above.
Keep the damaged painting and the package until the problem is solved.

Senroart currently accepts Visa, MasterCard, Discover, and American Express. Senroart also accepts payments made through PayPal.

I don’t have a PayPal account. What should I do?
You may be able to pay with a card via PayPal without a PayPal account. Here’s how:
1) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
2) You'll be prompted to fill in your billing and credit card information.
3) Enter your email address so PayPal can send you a receipt.
4) Click Continue to return to Senroart. Your payment isn't sent until you click Submit order on Senroart.

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer.

However, if applicable, we will support with any communication of information with customs as necessary.

(For the United States clients, it's free duties when import value is under $ 800 USD)