Returns & Exchanges
My order should have arrived by now, but I haven't received it yet. What should I do?
Before contacting us, please help us by doing the following:
If the shipping address is correct and the package wasn't left at the post office or with your neighbor, please contact us at pangitamine@gmail.com with your order number. Alternatively, contact the delivery company to check on the package, as we provide professional delivery services.
Please note that the following conditions must be met for return requests to be accepted:
*If packaging is inadequate, please do your best to pack it and be sure to take photos for insurance.
30-Day Money Back Guarantee
We offer a 30-day risk-free money back guarantee on every customer's order (shipping costs are at the customer's expense). There is an additional 14 days to complete the return. A full refund will be issued once we receive the painting and inspect it.
Still need help? Contact us at pangitamine@gmail.com
Hassle-Free Returns and Exchanges
At Senroart, we don't believe in "good enough". We want you to have an excellent buying experience, and that's our goal with every order.
Before contacting us, please help us by doing the following:
- Check the shipping address in your delivery confirmation email for errors.
- Ask your local post office if they have your package.
- Go to a neighbor in case the courier left it at their place.
- Pro tip: Package thefts are on the rise - if you're waiting for a home delivery but you know you won't be home to receive it, use an address you know!
If the shipping address is correct and the package wasn't left at the post office or with your neighbor, please contact us at pangitamine@gmail.com with your order number. Alternatively, contact the delivery company to check on the package, as we provide professional delivery services.
Please note that the following conditions must be met for return requests to be accepted:
- It must have been less than 30 days since you received the artwork.
- The artwork must be in the same condition as when it arrived and in appropriate packaging - preferably original packaging.
- Please note that the artwork must be carefully prepared for return in its original packaging to be eligible for a refund.
- Therefore, please be careful when unpacking the artwork you receive.
- For artwork that arrives damaged, we ask for photos of the damage so we can understand more about what went wrong with our specific art package.
*If packaging is inadequate, please do your best to pack it and be sure to take photos for insurance.
30-Day Money Back Guarantee
We offer a 30-day risk-free money back guarantee on every customer's order (shipping costs are at the customer's expense). There is an additional 14 days to complete the return. A full refund will be issued once we receive the painting and inspect it.
Still need help? Contact us at pangitamine@gmail.com
Hassle-Free Returns and Exchanges
At Senroart, we don't believe in "good enough". We want you to have an excellent buying experience, and that's our goal with every order.